Solutions that FIT
Consulting, Design, Implementation
Give your People tools to become more Human
Using Self Service technology to automate process, or putting those processes back into the hands of your customers is not about replacing people.
It is about empowering your people to embrace their humanity to solve real issues person to person. Remove the drudgery of repetitive processes from minds and watch them expand.
Hammers seek Nails — well-meaning vendors, consultants, customers, and even me…hit businesses over the head with whatever they have to sell. Defining the problem in the context of their solution.
A decade and a half of customer-facing product development, engineering and operational experience has taught me some hard lessons.
Listening to what the market and participants are asking for, analyzing the benefits to a business of providing an answer, and finding or developing a solution or answer that fits… is what I do….with Integrity.
Schedule a 30 minute consult
A 30 minute call is usually enough for me to point you in the right direction….even if it isn’t toward me.
What is “Self Service”
Self Service has become a misnomer…I nearly prefer the term “Else Service” as in :
“Somebody ELSE other than your human employee is performing a process that benefits you in some way.”
Elements of a successful Self Service deployment -
Hardware - Kiosks , Mobile Phones, Interactive Screens, AI and Machine Vision Systems - really any physical object bridging the gap from a user’s mind to your system.
Software - Tools at every level (Firmware, OS, Telemetry, various Back Ends) - these enable the hardware and connect it to existing systems and processes.
Service - All hardware requires Service - whether it is a user-operated device, like a mobile phone, or a business-operated device, like an ATM - Service ensures long term success…without it…you’re simply running a science project.
or 3 (a) Financing - Fitting a solution to a market-supportable pricing model requires some amount of financial engineering.
Finding and Packaging these together is what we do.
We’re super proud of WaitSafer. It creates a virtual, interactive waiting room so you can open, stay open, and provide services to your clients and validated tickets to events.